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| Below you will find what some of our customers say about our dealership.
To add a testimonial of your own, submit it on the Customer Survey page.
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"Shane and the entire service department deserve my total thanks and appreciation!!!!!!!
I purchased V&H mufflers, stage 1 kit and race tuner and Dyno tune from a dealer in Harford County MD.
From the moment I rode away i was dissatisfied with the sluggish performance, backfiring and very poor fuel ecconomy. During three trips back to the dealer I was told nothing was wrong, just get used to the back firing, keep the rpm's up and it will run better and you have more HP & torque so the lower fuel milage is normal.
The bike was not running correctly and no one in the dealer's service was too concerned about it so I began to talk with more experienced riders, other dealers including the dealer in NJ where I purchased the bike, while living there, and Baltimore HD.
What I learned was you can't dyno a bike in 1 hour which is what I was told had been done. The milage should be around the same as before the pipes were added if it was tuned properly. In general everyone I spoke with quickly stated something was not correct. After one more visit to the dealer were I was told nothing was wrong but, bring it back they could lean it out and get me a couple of MPG as they ahad done a few others. I decided I needed to do something different. I had lost what little confidence I had in their ability or willingness to fix the problem
After speaking with Shane and explaining my situation I decided to have Baltimore HD take a look and see what ws going on.
What they found was the air fuel mixture and spark points were the same throughout all rpm bands and gears. The supposed download which I was told contained a control map did nothing except pump fuel into the bike causing sluggish performance, back firing, sputtering and poor fuel ecconomy until I reached around more rpm.
Shane and his mechanic explained they felt improvements could be made so I paid for them to dyno the bike which took 8 hours. Something I would have gladly done when the pipes were installed if I had been told the bike needed that. I was told I received a download and 1 hour dyno.
The bike now runsexceptionally well. Power in all gears, you caneel the engine working at low or high RPM, no backfiring, no sluggish performance at stop lights and in traffic excellerating though 1st ,2nd and 3rd gear PLUS a 25% increase in fuel ecconomy back to where it was before the work was done.Topping all this off was the dyno report showed the same HP & Torque. NO,zero, nana not one bit of loss in HP & Torque just better performance and fuel effeciency.
I called the other dealer to advise them what I had done and the result. The service manager first told me it was a result of having the bike tuned in December, then it was they did not respond aggressivly to my complaints because the service writers were over worked and tired of hearing the same questions and problems, finally I was told they used a general map and fine tuned it for my bike and that is why it only took an hour to dyno. He felt the only thing they did wrong was not react aggressivly enough. In the end he asked me what I wanted. I aksed him what he felt was fair to which he responded l would give you a store gift card for the labor money but your not coming back anyway...HE was SOOOOO right.
The professionalism and expertise Shane and his people demonstrated is unmatched. Never once did they say anything negetive about the other dealers performance or capabilities They just addressed what they could do and how it would work and then did it.
I will never go to another dealer around Baltimore as long a I have the bike or live here.
Thank you Shane and all the folks in service"
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| By: Jim Pylesville,MD |
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"I'm not telling anyone here something they don't already know, this dealership is the best. From the moment I came through the doors to buy my 2005 Nighttrain to all the extras I had the service department install, I know that the professionalism of everyone involved was first class. I can not say enough about Shane and Lee in the service department. Shane has worked with me on everything I have had done to my bike. When the time came to pick components out for the big bore kit, Shane had great suggestions on what would give me maximum power and reliability. Every time I fire my 103/104 95 big bore up I am in all with the workmanship and quality of work they have done. From dropping the bike off for a simple oil change or having them check a noise for me I am treated like I am the most important customer they have. My latest experience was this week when I thought I had a motor noise and without an appointment they got the bike in and looked at, it turned out to be a simple repair and had me back out quickly. Ride safe everyone "
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| By: Brian Middle River,MD |
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"H.D. of Baltimore was AWESOME! They have the best customer service in every department. I spoke with Ed Schmidt on the phone prior to going into the store. I asked him a few questions and he told me what I needed to bring in, give me his number if I had anymore questions and told me to come in anytime that worked for me. Ed was instrumental in my purchasing my 2010 H.D. Dyan Wide Glide. Ed's customer service skills were exceptional and he truly cared about how I felt about the bike I was going to purchase. Ed made it very clear that he was there to assist me in finding the right bike. I could take all the time I needed, see as many bikes as I wanted and ask all the questions I wanted and he would help me. He did just what he promised! Not only did I find the perfect bike for myself, but I found a GREAT sales consultant and a new friend. What a class act you are Ed. And I might add you are pretty dang hilarious and kept me well entertained. I would also like to say Jeff in finance, Derek in Parts & Acc., Rebekah in clothing and Jerry were just awesome to work with as well. Didn't work with Kelly but he was awesome too. I also want to add that Heidi took the time to walk out into the parking lot and talk to me about my bike and gave me some great pointers about my first ride on this new bike. Not only did her suggestions help but it gave me a bit of extra confidence about my ride home that day. She did this and I had never even met her. So a big high five to you Heidi. I look forward to meeting the rest of the staff there as I continue to be a regular customer. I will recommend this store to everyone I know that rides or seems interested in riding bikes. Great Job Guys!!!!"
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| By: Deborah Parkville,MD |
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"I purchased my 2010 Softtail Deluxe at the Motorcycle show in Feb. Everybody at the store has been great. I am a first time rider. My experience from the Riders Edge to the delivery of my bike has been unbelievable. You all made me feel like part of the family."
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| By: Rick Baltimore,MD |
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"Thank you all,MARIA,JEFF JERRY,DON.I can't remember every ones names,but also parts dept,service dept,clothing dept.you have all done a great job in making my purchase at the H-D store a good one.I purchased my 2010 ROAD KING at the show in TIMONIUM and could not have been treated any better.every one was very helpful. I feel like i got the best deal and best trade in price and many extra's,Your dealership is top notch.I'm sure i will return many times in the future because of the friendly manner in which i was treated. Thanks again to everyone at your store."
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| By: LEE HALETHORPE,MD |
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"Just wanted you to know how happy I am with your service on my 03 LowRider last week. Replacement of the stator and fixing the horn was all I expected to receive, however, when I rode the bike after picking it up, not only was the work done as expected, but the cables were lubed and the bike was washed. I should say it was detailed because my rear wheel was so dirty when I brought it in....but it looks fine now.
Thanks for "the little things" that make it a better experience.
All this and 20% off winter special makes it a great experience!
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| By: D Baltimore,MD |
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"My husband and I each bought a bike about 2 weeks ago and are exteremely satisified with the entire process. It was especially exciting for me since I have never rode a motorcycle a day in my life. Everyone at the store was absolutely wonderful. I can't say enough good things for this dealership. Thank you to all for a wonderful experience. "
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| By: Teresa Sparrows Point,MD |
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| By: Teresa Sparrows Point,MD |
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"Yet another comment:
I took the RIdersEdge class this past week with Debby being my instructor and I can't say enough good things about the class and Debby herself. She was awesome! I had NEVER been on a motorcycle a day in my life and she made it so easy to learn and she was patient yet firm when she had to be. I would recommend the RidersEdge class to anyone who wants to ride because this course makes it easy to learn reagardless of your age. Debby was just as excited when we did something right and she encouraged us every step of the way. I can't remember hearing her say anything negative, even when I messed up. Thanks Harley-Davidson of Baltimore for everything. "
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| By: Teresa Sparrows Point,MD |
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"I just picked up my 05 nighttrain and once again the service I recieved from Shane,Ross and Lee was first class. From the day I bought the bike to all the accessories I have had installed from your dealership, Shane has always gone over and beyond his duties. Between Lee and Shane I know I get the best service and advice on what to have done. I only reason I keep returning for service work is because of the two of them. Please forward this to them. "
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| By: Brian Middle River,MD |
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"I bought my 05 Sporty from you and over the last 5 years you have done all the service on it and my recent 08 Cross Bones, never a bad experience in five years.
A recent example was this week I called about a minor recall on my Bones and spoke to Ross, he said he would check on the part, he called back two minutes later and said they had two, one with my name on it, just bring it in and we will take care of it. Took it in Friday and as usual with fast track it was done the same day.
Keep up the great work, see you for my 10,000 service.
P.S. Ross is a keeper, great guy."
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| By: Steve Bel Air,MD |
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"I bought a 2005 Sportster in Virgina and brought it in for the MD State Inspection. Smitty, the service manager, said allow 3 days-no problem. He called me the next day and said it was ready. I couldn't believe it. I wasn't ready to get it -ha! Bryan Wilson, the service technican, recommended a carburator adjustment because it looked as if it hadn't been touched. Bryan was right on target. I noticed the difference as soon as I rode away from the shop. These guys are the best. #1 in my book. Made me feel like I owned a Road King :)
Thanks guys for your advice and customer service, Ron"
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| By: Ron Parkville,MD |
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"My wife and I went to the Harley Store to buy a motorcycle battery for my 2004 Ultra. I saw a 2009 Ultra on the floor, fell in love with it and bought it. Maria was my sales person and Jerry appraised my trade it. Now I know why I have been going to this dealship for the past 20 years. When other dealers were jacking up the cost of a new bike by as much as $4,000 The Harley Store kept their prices at MSRP. There is a dealer ship which is very close to my house, almost within walking distance but I drive 45 minutes to the Harley Store because I know I can trust the sales, service, and parts people and I know when times get good again The Harley Store won't try to take advantage of me. I don't endorse anyone or anything but I will tell you that I am very satisfied with the Harley Store and they do have my endorsement."
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| By: Al and Linda Port Deposit,MD |
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"Was looking to upgrade my 06 Super Glide to an Ultra Classic. I was not sure if I should buy a new bike with the state of our economy. I worked with Bob and Jerry for a while. They were both very patient and did an excellent job answering questions. We were able to agree on a price at the Timonium show. I picked up my new bike a few days later. Bob called a few times after I took delivery to make sure everything was ok. I have been to the dealership a few times on my new Ultra, and they ask how I am enjoying it. They did not forget who I was once the deal was done. That means alot. It was my 2nd bike from the HD Store of Baltimore. I am sure if I get another it will be from you guys. Thanks alot."
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| By: Jim Monkton,MD |
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"A nice experiance. everyone was friendly and helpful."
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| By: Hal Baltimore,MD |
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"Just purchased a 08 Ultra Classic to replace my 06 Super Glide, also bought from you. Worked with Jerry and Bob for sometime prior to the purchase. Both were extremely patient as I debated if this was a good time to buy. Thanks guys."
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| By: Jim Monkton,MD |
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"With just purchasing an 2009 Softtail Deluxe made me experience truly unforgettable. They assisted me in every aspect. "
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| By: Tim Baltimore,MD |
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"As a previous Harley owner there was only one choice in my purchase of a new bike. I visited a few Harley stores and requested a qoute on a 2009 Ultra Classic with extra add ons. Each dealership knew that they were competing with other dealerships for my business and needed to give me their best deal. Chick Marker and the sales team at Harley Davidson of Baltimore Excels above all others. All of my needs and concerns were addressed with excellent knowledge and expertise in all areas. I am a very satisfied customer and would recommend HD of Baltimore to anyone. Thank you for making my dreams a reality. 2009 Ultra Classic (Black Ice/Blue Ice) "
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| By: Rick Glen Arm,MD |
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"Don, I just wanted to let you know about my Experience for service on my bike. When I arrived at around 8:15am I was met out side by Frank to write up what I wanted to have done and also to recommend other services to be performed for the mileage on the bike. While inside at the service desk he asked if i had ever worn electric gloves before (had them install wiring harness for them) then went into detail about jacket, pants and controls for them. He could be a good salesman. When I went outside Smitty was outside and greeted me and he also went over the benefits of the 5000 mile service that Frank told me I should have, and told me other things to keep an eye on. While sitting outside for a couple of hours waiting I was greeted by Ed, Chick and several girls from the clothing store, the maintenance man, the cleaning lady all offered me coffee and small talk (like 6 cups of coffee was not enough) No one knew that I was coming in and that we know each other except Shane, he walked over to introduce himself as well. Seth worked on the bike when he was done and parked I asked him a question about the bike and he spent about 5 minutes going through what he had one. GREAT EXPERIENCE!!!!!
Blessings SKI"
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| By: Anonymous Baltimore,MD |
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"The parts people as well as the clothing people do a very good job making sure you are helped and insuring you get exactly what you wanted. Many dealerships could care less. It is refreshing to find people that do a good job and like what they are doing. "
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| By: Jeff Essex,MD |
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"Your parts and service people have been very helpfull and honest with service related questions and bike upgrades. I am currently working and riding in this area and find it reassuring to have a dealership interested in the service/parts end of the buisness."
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| By: Jeff ,SC |
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"The staff is great and Ed took a lot of time with me when I purchased my Heritage Softail classic. He made sure it was the right bike for me. Everyonoe has been great and very helpful since this was the first motorcycle which I have bought."
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| By: Irene Middle River,MD |
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"since buying my Low Rider, this past September, I have had interaction with at least 9 or 10 of your employees, and each and every one of them was professional, courteous and extremely helpful. I am always pleased with every visit, and there have been many, and I look forward to my next visit. Thanks HDStore, you're doing a great job. "
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| By: Dennis Towson,MD |
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"I have NEVER encountered a more friendly, professional group of individuals. I felt as though I was dealing with friends throughout the entire experience."
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| By: Terry Manchester,MD |
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"I bought a set of saddlebags from your dealership in November 2007 everyone was very polite and it was my 1st visit to your dealership and I will be back"
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| By: Roger Howard,MD |
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"Great buying experience. Everybody worked with me to make sure I got just what I wanted exactly when I wanted it. Thanks Guys!"
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| By: Rene Baltimore,MD |
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"I just what to say thanks to all in service. On Sept 14 of 07 at 900 am. I was going to go to ocean city for bike week. When I try to start my 05 Road King and it started to miss fire etc !!!. So I took the bike up to Baltimore Harley with out a pointment. Told them what is going on and with in 1-1/2 hr. I was on the road too O/C for bike week.
P.S. Thanks Again"
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| By: Michael Baltimore,MI |
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"Just wanted to let you all know, that I bought my husbands very first Harley ever for Valentines Day 2005. It is a Heritage Softail Classic and he fell in love with it the minute he seen it. To this very day he still gets emmotional with the thought of owning a Harley. Being a Harley owner is as American as apple pie.Thank you Baltimore Harley Davidson for making my purchase as easy as it could be. All of you were wonderful.
DW
New Freedom, Pa"
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| By: Donna NEW FREEDOM,PA |
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"Ed was wonderful and so was everyone involved in my purchase. Thanks now can I have a job???"
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| By: Donna Forest hill,MD |
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"i really like my new bike, the other day i went to start my truck, witch i have not drove in about 3 months and the battery was dead.......but the bike is Great"
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| By: Eric GAithersburg,MD |
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"The staff at Baltimore harley is the best, they made me feel welcome and helped in every aspect of choosing the perfect bike for me. Thank you for all your help."
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| By: John essex,MD |
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"This dealership is fantastic. My experience from start to finish was perfect. I find myself riding back to the store almost on a daily basis because of the friendly atmosphere. This is my second harley and I have to say I'm still having fun after 20 years and plan to keep this hobby going into old age. Thanks for the top shelf service and all the help in getting my bike together. John"
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| By: John Baltimore,MD |
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"Went into the dealership this spring having never owned a bike and limited riding experience over 20 years ago. Met Jim Foster (no idea he was the owner at the time) and he walked me step by step. No pressure to buy, Jim wanted to make sure I was comfortable with whatever I bought, wherever I bought it. I've bought a lot of vehicles in my day but this was a purchase unlike any I ever made. What a great bunch of people!!! Can't wait to step up a notch and buy something bigger. "
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| By: Jim Baltimore,MD |
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"There is insufficient space to express my feelings towards all aspects of this dealership from the service to the employees other than "Outstanding""
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| By: Al Bel-Air,MD |
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