
|
|

|
|  


Don, Today when we chatted you mentioned how blessed you are to have such great people working for Baltimore H-D. While riding home, I reflected upon our conversation and came to realize that I too am blessed to have you and the entire staff as my friends. They are ALL wonderful and treat me like a King. Service, Sales, Clothing and MVP is just a short list of the areas I have thought of. You are indeed blessed and so are your customers. I am so thankful that we have become Friends and that Baltimore Harley-Davidson is My Home.
Rod Devilbiss.
| |
|

| Below you will find what some of our customers say about our dealership.
To add a testimonial of your own, submit it on the Customer Survey page.
| |
|
|
"I have to give you guys a ^5. I entered my o7 Fatboy I purchased from you in the Chosen Sons 11th biker Bash bike show. I was up against 15 other bikes. My bike received 1st Place trophy in the stock category. Thank you for selling me a trophy winner.... "
|
|
By: William Pasadena, MD
|
|
| Overall Rating: |
|
| Purchase: |
|
| Sales: |
|
| Service: |
|
| Finance and Insurance: |
|
| Accessories: |
|
| Parts: |
|
|
|
|
|
| Overall Rating: |
|
| Purchase: |
N/A
|
| Sales: |
N/A
|
| Service: |
N/A
|
| Finance and Insurance: |
N/A
|
| Accessories: |
N/A
|
| Parts: |
N/A
|
|
|
|
"Baltimore Harley is the best Harley dealership I have ever been to, they answered all my questions and made my purchase very enjoyable. I would recommend The Harley Store of Baltimore to anyone that is in the market for a new bike. Ken my salesmen and Jeff the manager are very good, they took care of all my needs and questions.
"
|
|
By: Jeff Sykesville, MD
|
|
| Overall Rating: |
|
| Purchase: |
|
| Sales: |
|
| Service: |
|
| Finance and Insurance: |
|
| Accessories: |
|
| Parts: |
|
|
|
|
"Thanks to Jean , I got the Courage to take your Riders Edge Class, the instructors are phenominal Grace and Drew,
after Proudly passing the class on a Wednesday in August ,Thursday morning at 7.30am I was first in line at the MVA to receive my M on my license (at age 52)
the rest of Thursday I spend going to varies non Harley Bike shops looking at new and pre-owned but none felt right.
Friday I came back to your Store HD of Baltimore lost ,confused and no Idea what would be the right Bike for me, of course my first instinct was the smallest, a gleaming Red 883 Sportster , then I met Heidi Harries who took me thru all the beautifull Harleys ,explained every thing and then some ,of things I never thought about like the reach and comfort zone of Handlebars , etc.
I was ready to purchase my 883 ,we did all the Paperwork ,
had to wait a couple of minutes to put everything in the computer, so being me ,cant sit still, I walked around the Store again and spotted a Dream a pre-owned low miliage white 1200 Sportster low (I am on the short side), fell in love sat on it ,it had all the extras I wanted, from Saddlebags to Winshield and of course crashbars ,oops sorry,
engine guards, I fast paced it back to Heidi who was already entering my Info , and giggled when I told her "hold it" she was very exited for me and changed all the info in no time with a big smile and happieness for me.
I got my insurance right then and there ,my bike was rolled up to her office and proudly, I placed my Sold Sign on "Grace" yes I named my bike after my instructor ,with out her help ,patients and knowledge I would have lost my courage that I can have my Dream to ride.
My Bike was Delievered to my Home by Dave who took the time to show me all the important stuff (like were to check the Oil) lol, and he did not leave until he felt confident that I was OK with everything. I am still learning everytime I Ride but we learn everyday in Life. Thank you all so very much.Ride safe.
Harley Davidson of Baltimore you are the best , you have a customer and Friend for Life ."
|
|
By: Charlotte Halethorpe, MD
|
|
| Overall Rating: |
|
| Purchase: |
|
| Sales: |
|
| Service: |
|
| Finance and Insurance: |
|
| Accessories: |
N/A
|
| Parts: |
N/A
|
|
|
|
"I own a 2007 electra glide classic, that i had bult up to a 124 cubic inch when it had 4000 miles on it. the day after the work was done, my girl and i went to Colorado and back. Great experence with no problems. Now for what i really wanted to comment on . I also owned a 2006 sporster low custom. I went to Baltimore Harley to buy a quart of oil and saw the 2012 sporster forty eight. I traded in the 2006 sporster and got good trade in value. I was able to finance the balance on the forty eight. Not bad for a guy on unemployment. Thank you Ken Mason Harley salesman."
|
|
By: john baltimore, MD
|
|
| Overall Rating: |
|
| Purchase: |
|
| Sales: |
|
| Service: |
N/A
|
| Finance and Insurance: |
|
| Accessories: |
N/A
|
| Parts: |
N/A
|
|
|
|
"Been looking at Harley's for months but I had a sportbike and I wasn't sure if I would get the same satisfaction from a Harley as I did a sportbike. Boy was I wrong. The HD Store experience I had was first class from ED introducing me to the Harley brand and showing me the entire dealership to Bob in the sales department with his expertise in the bike I was purchasing. The HD Store is one of a kind and I would suggest you get on down there and get that HARLEY!!!!!"
|
|
By: Steven baltimore, MD
|
|
| Overall Rating: |
|
| Purchase: |
|
| Sales: |
|
| Service: |
|
| Finance and Insurance: |
|
| Accessories: |
|
| Parts: |
|
|
|
|
" I had been looking in the windows on my way home from work every night and finally got the nerve to go in. Tina and Jean invited me to a women's night, introduced me to Heidi in sales and today she rode my bike home! I am signed up for a class and am SO excited!!! All of them have been wonderful to me. I can't wait to meet other women with the same interest and ride again! "
|
|
By: madoline baltimore, MD
|
|
| Overall Rating: |
|
| Purchase: |
|
| Sales: |
|
| Service: |
|
| Finance and Insurance: |
|
| Accessories: |
|
| Parts: |
|
|
|
|
"I can't say enough about how positive and fun Heidi made buying a bike for my wife - other than to say I also bought one for myself. Heidi took the time and had the patience to help us make an informed decision about our dual bike purchase.
We did look at bikes at other dealerships, both metric and Harley Davidson - and it was Heidi, through and through, that brought us back to Harley Davidson of Baltimore.
No doubt, Jerry and Jeff complemented the final sales' process and made it equally as enjoyable - but, Heidi rocks!!!
There is not enough bacon and chocolate in the world to thank her;)!"
|
|
By: Michael Baltimore, MD
|
|
| Overall Rating: |
|
| Purchase: |
|
| Sales: |
|
| Service: |
|
| Finance and Insurance: |
|
| Accessories: |
|
| Parts: |
|
|
|
|
"Just want to say that Bob in the sales department was a tremendous help in buying my 2011 heritage Soft tail. I was looking at another bike and he made some suggestions to me and that helped me decide on this bike. iI feel without his help and knowledge I would have bought the wrong bike for my type of riding. The whole process from sales to Jean in financing was hands down the most easiest purchase I have ever went through! Thanks Bob and the rest of the staff for the experience!! Looking forward to dealing with everyone at Baltimore Harley Davidson soon."
|
|
By: Bruce Hampstead, MD
|
|
| Overall Rating: |
|
| Purchase: |
|
| Sales: |
|
| Service: |
N/A
|
| Finance and Insurance: |
|
| Accessories: |
|
| Parts: |
N/A
|
|
|
|
"Smitty in parts is the real deal. Noone can know everything-but he is nice as can be, and goes the extra mile to help!"
|
|
By: Anonymous towson, MD
|
|
| Overall Rating: |
|
| Purchase: |
|
| Sales: |
N/A
|
| Service: |
N/A
|
| Finance and Insurance: |
N/A
|
| Accessories: |
N/A
|
| Parts: |
|
|
|
|
"I just wanted to express appreciation to the service department for helping me out today, so tell them "thanks". I knew my battery was getting too old and even though I had a charger on it all winter, the bike hadn't been started for a couple of months. Today, it just struggled to turn over and wouldn't start. I was ready to replace the battery myself, but with the help of some starter fluid (yeah I know I shouldn't) it did fire even with minimal juice. Service was backed up, but when I said all I needed was a battery, they took me right away and in 45 minutes I was back out on the road. Much thanks."
|
|
By: Anonymous Baldwin, MD
|
|
| Overall Rating: |
|
| Purchase: |
N/A
|
| Sales: |
N/A
|
| Service: |
|
| Finance and Insurance: |
N/A
|
| Accessories: |
N/A
|
| Parts: |
N/A
|
|
|
|
|
| Overall Rating: |
|
| Purchase: |
|
| Sales: |
|
| Service: |
N/A
|
| Finance and Insurance: |
|
| Accessories: |
N/A
|
| Parts: |
N/A
|
|
|
|
"From the purchase of a tee-shirt to the purchase of the pre-owned bike HD of Baltimore has been invested in me as a satisfied Harley Owner.
"
|
|
By: Rusty Towson, MD
|
|
| Overall Rating: |
|
| Purchase: |
N/A
|
| Sales: |
|
| Service: |
N/A
|
| Finance and Insurance: |
N/A
|
| Accessories: |
N/A
|
| Parts: |
N/A
|
|
|
|
"I recently put my Harley in for servicing and had gone out of town for some personal reasons. Ross at service told me he could keep it there till I got in. Unfortunately due to unforeseen reasons my return got delayed by a few weeks. I sent a message to Ross through a HOG chapter friend that I would be later that said to pick up my bike. I also told that I would be uncertain as to when I would be back. The reply I got back was amazing "Dont worry we will take care if it till you get back". My friend add that I should look at it as a great vacation for my Harley with all the tender love and care it will receive. I got in this week and called Ross who told me I could pick it up whenever I want and that she was all ready. I picked it up yesterday. I was amazed at how well they had kept my Harley for me. It was a pleasure to see that she was pampered beyond my imagination. I got it back in immaculate sparkling condition, with out of a speck of dust. The engine parts were jet back like new. I am thoroughly impressed and amazed at how well they had kept it for me. Just amazing as an experience. I have been coming here to this dealership for a year and a half or two and every time it just gets better. It is like old wine just gets better with time. I thank Ross, all the people at the service dept who were behind the care of my Harley and everybody at the dealership for this amazing Harley experience. You just have yourselfs a customer for life. Looking forward to get my next harley from here. Hopefully sooner than I think:-))"
|
|
By: Pramod Baltimore, MD
|
|
| Overall Rating: |
|
| Purchase: |
N/A
|
| Sales: |
N/A
|
| Service: |
|
| Finance and Insurance: |
N/A
|
| Accessories: |
N/A
|
| Parts: |
|
|
|
|
"Just wanted to let people know the outstanding salesperson Heidi Harris as been to me. She has a vast knowledge of the HD line of motorcycles. Heidi is a professional in every way and has a wonderful personally. She will work with you on getting the bike of your dreams. I usually get buyer's remorse and go home thinking I shouldn't had bought this bike. But with Heidi that was not a issue. My wife and I came home excited and looking forward to our new addition in the garage.
My point is call Heidi, and you will not be disappointed "
|
|
By: Anonymous Pasadena, MD
|
|
| Overall Rating: |
|
| Purchase: |
|
| Sales: |
|
| Service: |
|
| Finance and Insurance: |
|
| Accessories: |
N/A
|
| Parts: |
N/A
|
|
|
|
"I just purchased a 2011 Heritage Soft Tail Classic and love it. I drove the bike home then around my neighborhood and it unfortunately broke down. I called Bob (Sales) and advised him of the situation and he was right out with the trailer to pick it up and he even gave me a ride home. The next day he was in contact with me to let me know exactly what was going on with it. He called me today and said that it was ready for pick up and that the problem was a defective part and it was fixed . From the moment I started the purchase process everyone exceeded my expectations. I even think Bob was more excited for me than I was and I was and still am very excited. Jerry was wonderful and Jean was just as wonderful with answering our questions regarding financing. I did not feel pressured with the sale and no one was pushy. HD of Baltimore is the BEST. If you are considering buying a new bike and you do not go to HD of Baltimore you are making a big mistake. This is the only HD store for me. I can't thank everyone enough for EVERYTHING!!! Thanks for being the best HD store. Again, I just want to thank Jean, Jerry and Bob. You are all truly wonderful people. "
|
|
By: Teresa Sparrows Point, MD
|
|
| Overall Rating: |
|
| Purchase: |
|
| Sales: |
|
| Service: |
|
| Finance and Insurance: |
|
| Accessories: |
N/A
|
| Parts: |
N/A
|
|
|
|
"Shane and the entire service department deserve my total thanks and appreciation!!!!!!!
I purchased V&H mufflers, stage 1 kit and race tuner and Dyno tune from [another service center].
From the moment I rode away i was dissatisfied with the sluggish performance, backfiring and very poor fuel ecconomy. During three trips back to the [other service center] I was told nothing was wrong, just get used to the back firing, keep the rpm's up and it will run better and you have more HP & torque so the lower fuel milage is normal.
The bike was not running correctly and no one in the [other service center] was too concerned about it so I began to talk with more experienced riders, other dealers including the dealer in NJ where I purchased the bike, while living there, and your folks at Harley-Davidson of Baltimore.
What I learned was you can't dyno a bike in 1 hour which is what I was told had been done. The milage should be around the same as before the pipes were added if it was tuned properly. In general everyone I spoke with quickly stated something was not correct. After one more visit to the [other service center] where I was told nothing was wrong but, bring it back they could lean it out and get me a couple of MPG as they ahad done a few others. I decided I needed to do something different. I had lost what little confidence I had in their ability or willingness to fix the problem
After speaking with Shane and explaining my situation I decided to have Harley-Davidson of Baltimore take a look and see what ws going on.
What they found was the air fuel mixture and spark points were the same throughout all rpm bands and gears. The supposed download which I was told contained a control map did nothing except pump fuel into the bike causing sluggish performance, back firing, sputtering and poor fuel ecconomy until I reached around more rpm.
Shane and his mechanic explained they felt improvements could be made so I paid for them to dyno the bike which took 8 hours. Something I would have gladly done when the pipes were installed if I had been told the bike needed that. I was told I received a download and 1 hour dyno.
The bike now runs exceptionally well. Power in all gears, you can feel the engine working at low or high RPM, no backfiring, no sluggish performance at stop lights and in traffic excellerating though 1st ,2nd and 3rd gear PLUS a 25% increase in fuel ecconomy back to where it was before the work was done.Topping all this off was the dyno report showed the same HP & Torque. NO, zero, nada, not one bit of loss in HP & Torque just better performance and fuel effeciency.
I called the other [service center] to advise them what I had done and the result. The service manager first told me it was a result of having the bike tuned in December, then it was they did not respond aggressivly to my complaints because the service writers were over worked and tired of hearing the same questions and problems, finally I was told they used a general map and fine tuned it for my bike and that is why it only took an hour to dyno. He felt the only thing they did wrong was not react aggressivly enough. In the end he asked me what I wanted. I aksed him what he felt was fair to which he responded "I would give you a store gift card for the labor money but your not coming back anyway..." HE was SOOOOO right.
The professionalism and expertise Shane and his people demonstrated is unmatched. Never once did they say anything negetive about the other [service center's] performance or capabilities They just addressed what they could do and how it would work and then did it.
I will never go to another dealer [] as long a I have the bike or live here.
Thank you Shane and all the folks in service.
NOTE: TEXT NOTED IN BRACKETS INDICATE THAT THE ORIGINAL TEXT WAS EDITED TO OMIT THE NAME OF THE BUSINESS WHERE THIS CUSTOMER WAS SERVED. IT IS NOT HARLEY-DAVIDSON OF BALTIMORE'S INTENT TO DISPARAGE ANOTHER BUSINESS. WE WORK VERY HARD TO EARN OUR CUSTOMERS' LOYALTY THROUGH EXCEPTIONAL SERVICE AND INTEGRITY. WE THANK ALL OF OUR CUSTOMERS WHO TAKE A MOMENT TO SHARE THEIR KIND WORDS AND CONFIDENCE FOR OUR SERVICES.
"
|
|
By: Jim Pylesville, MD
|
|
| Overall Rating: |
|
| Purchase: |
N/A
|
| Sales: |
N/A
|
| Service: |
|
| Finance and Insurance: |
N/A
|
| Accessories: |
|
| Parts: |
|
|
|
|
"I'm not telling anyone here something they don't already know, this dealership is the best. From the moment I came through the doors to buy my 2005 Nighttrain to all the extras I had the service department install, I know that the professionalism of everyone involved was first class. I can not say enough about Shane and Lee in the service department. Shane has worked with me on everything I have had done to my bike. When the time came to pick components out for the big bore kit, Shane had great suggestions on what would give me maximum power and reliability. Every time I fire my 103/104 95 big bore up I am in all with the workmanship and quality of work they have done. From dropping the bike off for a simple oil change or having them check a noise for me I am treated like I am the most important customer they have. My latest experience was this week when I thought I had a motor noise and without an appointment they got the bike in and looked at, it turned out to be a simple repair and had me back out quickly. Ride safe everyone "
|
|
By: Brian Middle River, MD
|
|
| Overall Rating: |
|
| Purchase: |
|
| Sales: |
|
| Service: |
|
| Finance and Insurance: |
|
| Accessories: |
|
| Parts: |
|
|
|
|
"H.D. of Baltimore was AWESOME! They have the best customer service in every department. I spoke with Ed Schmidt on the phone prior to going into the store. I asked him a few questions and he told me what I needed to bring in, give me his number if I had anymore questions and told me to come in anytime that worked for me. Ed was instrumental in my purchasing my 2010 H.D. Dyan Wide Glide. Ed's customer service skills were exceptional and he truly cared about how I felt about the bike I was going to purchase. Ed made it very clear that he was there to assist me in finding the right bike. I could take all the time I needed, see as many bikes as I wanted and ask all the questions I wanted and he would help me. He did just what he promised! Not only did I find the perfect bike for myself, but I found a GREAT sales consultant and a new friend. What a class act you are Ed. And I might add you are pretty dang hilarious and kept me well entertained. I would also like to say Jeff in finance, Derek in Parts & Acc., Rebekah in clothing and Jerry were just awesome to work with as well. Didn't work with Kelly but he was awesome too. I also want to add that Heidi took the time to walk out into the parking lot and talk to me about my bike and gave me some great pointers about my first ride on this new bike. Not only did her suggestions help but it gave me a bit of extra confidence about my ride home that day. She did this and I had never even met her. So a big high five to you Heidi. I look forward to meeting the rest of the staff there as I continue to be a regular customer. I will recommend this store to everyone I know that rides or seems interested in riding bikes. Great Job Guys!!!!"
|
|
By: Deborah Parkville, MD
|
|
| Overall Rating: |
|
| Purchase: |
|
| Sales: |
|
| Service: |
N/A
|
| Finance and Insurance: |
|
| Accessories: |
|
| Parts: |
|
|
|
|
"I purchased my 2010 Softtail Deluxe at the Motorcycle show in Feb. Everybody at the store has been great. I am a first time rider. My experience from the Riders Edge to the delivery of my bike has been unbelievable. You all made me feel like part of the family."
|
|
By: Rick Baltimore, MD
|
|
| Overall Rating: |
|
| Purchase: |
|
| Sales: |
|
| Service: |
|
| Finance and Insurance: |
|
| Accessories: |
|
| Parts: |
|
|
|
|
"Thank you all,MARIA,JEFF JERRY,DON.I can't remember every ones names,but also parts dept,service dept,clothing dept.you have all done a great job in making my purchase at the H-D store a good one.I purchased my 2010 ROAD KING at the show in TIMONIUM and could not have been treated any better.every one was very helpful. I feel like i got the best deal and best trade in price and many extra's,Your dealership is top notch.I'm sure i will return many times in the future because of the friendly manner in which i was treated. Thanks again to everyone at your store."
|
|
By: LEE HALETHORPE, MD
|
|
| Overall Rating: |
|
| Purchase: |
|
| Sales: |
|
| Service: |
|
| Finance and Insurance: |
|
| Accessories: |
|
| Parts: |
|
|
|
|
"Just wanted you to know how happy I am with your service on my 03 LowRider last week. Replacement of the stator and fixing the horn was all I expected to receive, however, when I rode the bike after picking it up, not only was the work done as expected, but the cables were lubed and the bike was washed. I should say it was detailed because my rear wheel was so dirty when I brought it in....but it looks fine now.
Thanks for "the little things" that make it a better experience.
All this and 20% off winter special makes it a great experience!
"
|
|
By: D Baltimore, MD
|
|
| Overall Rating: |
|
| Purchase: |
N/A
|
| Sales: |
N/A
|
| Service: |
|
| Finance and Insurance: |
N/A
|
| Accessories: |
N/A
|
| Parts: |
N/A
|
|
|
|
"My husband and I each bought a bike about 2 weeks ago and are exteremely satisified with the entire process. It was especially exciting for me since I have never rode a motorcycle a day in my life. Everyone at the store was absolutely wonderful. I can't say enough good things for this dealership. Thank you to all for a wonderful experience. "
|
|
By: Teresa Sparrows Point, MD
|
|
| Overall Rating: |
|
| Purchase: |
|
| Sales: |
|
| Service: |
N/A
|
| Finance and Insurance: |
|
| Accessories: |
N/A
|
| Parts: |
N/A
|
|
|
|
By: Teresa Sparrows Point, MD
|
|
| Overall Rating: |
|
| Purchase: |
N/A
|
| Sales: |
N/A
|
| Service: |
N/A
|
| Finance and Insurance: |
N/A
|
| Accessories: |
N/A
|
| Parts: |
N/A
|
|
|
|
"Yet another comment:
I took the RIdersEdge class this past week with Debby being my instructor and I can't say enough good things about the class and Debby herself. She was awesome! I had NEVER been on a motorcycle a day in my life and she made it so easy to learn and she was patient yet firm when she had to be. I would recommend the RidersEdge class to anyone who wants to ride because this course makes it easy to learn reagardless of your age. Debby was just as excited when we did something right and she encouraged us every step of the way. I can't remember hearing her say anything negative, even when I messed up. Thanks Harley-Davidson of Baltimore for everything. "
|
|
By: Teresa Sparrows Point, MD
|
|
| Overall Rating: |
|
| Purchase: |
N/A
|
| Sales: |
N/A
|
| Service: |
N/A
|
| Finance and Insurance: |
N/A
|
| Accessories: |
N/A
|
| Parts: |
N/A
|
|
|
|
"I just picked up my 05 nighttrain and once again the service I recieved from Shane,Ross and Lee was first class. From the day I bought the bike to all the accessories I have had installed from your dealership, Shane has always gone over and beyond his duties. Between Lee and Shane I know I get the best service and advice on what to have done. I only reason I keep returning for service work is because of the two of them. Please forward this to them. "
|
|
By: Brian Middle River, MD
|
|
| Overall Rating: |
|
| Purchase: |
|
| Sales: |
|
| Service: |
|
| Finance and Insurance: |
|
| Accessories: |
|
| Parts: |
|
|
|
|
"I bought my 05 Sporty from you and over the last 5 years you have done all the service on it and my recent 08 Cross Bones, never a bad experience in five years.
A recent example was this week I called about a minor recall on my Bones and spoke to Ross, he said he would check on the part, he called back two minutes later and said they had two, one with my name on it, just bring it in and we will take care of it. Took it in Friday and as usual with fast track it was done the same day.
Keep up the great work, see you for my 10,000 service.
P.S. Ross is a keeper, great guy."
|
|
By: Steve Bel Air, MD
|
|
| Overall Rating: |
|
| Purchase: |
|
| Sales: |
|
| Service: |
|
| Finance and Insurance: |
|
| Accessories: |
|
| Parts: |
|
|
|
|
"I bought a 2005 Sportster in Virgina and brought it in for the MD State Inspection. Smitty, the service manager, said allow 3 days-no problem. He called me the next day and said it was ready. I couldn't believe it. I wasn't ready to get it -ha! Bryan Wilson, the service technican, recommended a carburator adjustment because it looked as if it hadn't been touched. Bryan was right on target. I noticed the difference as soon as I rode away from the shop. These guys are the best. #1 in my book. Made me feel like I owned a Road King :)
Thanks guys for your advice and customer service, Ron"
|
|
By: Ron Parkville, MD
|
|
| Overall Rating: |
|
| Purchase: |
N/A
|
| Sales: |
N/A
|
| Service: |
|
| Finance and Insurance: |
N/A
|
| Accessories: |
N/A
|
| Parts: |
N/A
|
|
|
|
"My wife and I went to the Harley Store to buy a motorcycle battery for my 2004 Ultra. I saw a 2009 Ultra on the floor, fell in love with it and bought it. Maria was my sales person and Jerry appraised my trade it. Now I know why I have been going to this dealship for the past 20 years. When other dealers were jacking up the cost of a new bike by as much as $4,000 The Harley Store kept their prices at MSRP. There is a dealer ship which is very close to my house, almost within walking distance but I drive 45 minutes to the Harley Store because I know I can trust the sales, service, and parts people and I know when times get good again The Harley Store won't try to take advantage of me. I don't endorse anyone or anything but I will tell you that I am very satisfied with the Harley Store and they do have my endorsement."
|
|
By: Al and Linda Port Deposit, MD
|
|
| Overall Rating: |
|
| Purchase: |
|
| Sales: |
|
| Service: |
|
| Finance and Insurance: |
|
| Accessories: |
|
| Parts: |
|
|
|
|
"Was looking to upgrade my 06 Super Glide to an Ultra Classic. I was not sure if I should buy a new bike with the state of our economy. I worked with Bob and Jerry for a while. They were both very patient and did an excellent job answering questions. We were able to agree on a price at the Timonium show. I picked up my new bike a few days later. Bob called a few times after I took delivery to make sure everything was ok. I have been to the dealership a few times on my new Ultra, and they ask how I am enjoying it. They did not forget who I was once the deal was done. That means alot. It was my 2nd bike from the HD Store of Baltimore. I am sure if I get another it will be from you guys. Thanks alot."
|
|
By: Jim Monkton, MD
|
|
| Overall Rating: |
|
| Purchase: |
|
| Sales: |
|
| Service: |
|
| Finance and Insurance: |
N/A
|
| Accessories: |
|
| Parts: |
|
|
|
|
"A nice experiance. everyone was friendly and helpful."
|
|
By: Hal Baltimore, MD
|
|
| Overall Rating: |
|
| Purchase: |
|
| Sales: |
|
| Service: |
N/A
|
| Finance and Insurance: |
|
| Accessories: |
|
| Parts: |
|
|
|
|
"Just purchased a 08 Ultra Classic to replace my 06 Super Glide, also bought from you. Worked with Jerry and Bob for sometime prior to the purchase. Both were extremely patient as I debated if this was a good time to buy. Thanks guys."
|
|
By: Jim Monkton, MD
|
|
| Overall Rating: |
|
| Purchase: |
|
| Sales: |
|
| Service: |
|
| Finance and Insurance: |
N/A
|
| Accessories: |
|
| Parts: |
|
|
|
|
"With just purchasing an 2009 Softtail Deluxe made me experience truly unforgettable. They assisted me in every aspect. "
|
|
By: Tim Baltimore, MD
|
|
| Overall Rating: |
|
| Purchase: |
|
| Sales: |
|
| Service: |
|
| Finance and Insurance: |
|
| Accessories: |
|
| Parts: |
|
|
|
|
"As a previous Harley owner there was only one choice in my purchase of a new bike. I visited a few Harley stores and requested a qoute on a 2009 Ultra Classic with extra add ons. Each dealership knew that they were competing with other dealerships for my business and needed to give me their best deal. Chick Marker and the sales team at Harley Davidson of Baltimore Excels above all others. All of my needs and concerns were addressed with excellent knowledge and expertise in all areas. I am a very satisfied customer and would recommend HD of Baltimore to anyone. Thank you for making my dreams a reality. 2009 Ultra Classic (Black Ice/Blue Ice) "
|
|
By: Rick Glen Arm, MD
|
|
| Overall Rating: |
|
| Purchase: |
|
| Sales: |
|
| Service: |
|
| Finance and Insurance: |
|
| Accessories: |
|
| Parts: |
|
|
|
|
"Don, I just wanted to let you know about my Experience for service on my bike. When I arrived at around 8:15am I was met out side by Frank to write up what I wanted to have done and also to recommend other services to be performed for the mileage on the bike. While inside at the service desk he asked if i had ever worn electric gloves before (had them install wiring harness for them) then went into detail about jacket, pants and controls for them. He could be a good salesman. When I went outside Smitty was outside and greeted me and he also went over the benefits of the 5000 mile service that Frank told me I should have, and told me other things to keep an eye on. While sitting outside for a couple of hours waiting I was greeted by Ed, Chick and several girls from the clothing store, the maintenance man, the cleaning lady all offered me coffee and small talk (like 6 cups of coffee was not enough) No one knew that I was coming in and that we know each other except Shane, he walked over to introduce himself as well. Seth worked on the bike when he was done and parked I asked him a question about the bike and he spent about 5 minutes going through what he had one. GREAT EXPERIENCE!!!!!
Blessings SKI"
|
|
By: Anonymous Baltimore, MD
|
|
| Overall Rating: |
|
| Purchase: |
N/A
|
| Sales: |
N/A
|
| Service: |
|
| Finance and Insurance: |
N/A
|
| Accessories: |
N/A
|
| Parts: |
|
|
|
|
"The parts people as well as the clothing people do a very good job making sure you are helped and insuring you get exactly what you wanted. Many dealerships could care less. It is refreshing to find people that do a good job and like what they are doing. "
|
|
By: Jeff Essex, MD
|
|
| Overall Rating: |
|
| Purchase: |
N/A
|
| Sales: |
N/A
|
| Service: |
N/A
|
| Finance and Insurance: |
N/A
|
| Accessories: |
|
| Parts: |
|
|
|
|
"Your parts and service people have been very helpfull and honest with service related questions and bike upgrades. I am currently working and riding in this area and find it reassuring to have a dealership interested in the service/parts end of the buisness."
|
|
By: Jeff SC
|
|
| Overall Rating: |
|
| Purchase: |
N/A
|
| Sales: |
N/A
|
| Service: |
|
| Finance and Insurance: |
N/A
|
| Accessories: |
|
| Parts: |
|
|
|
|
"The staff is great and Ed took a lot of time with me when I purchased my Heritage Softail classic. He made sure it was the right bike for me. Everyonoe has been great and very helpful since this was the first motorcycle which I have bought."
|
|
By: Irene Middle River, MD
|
|
| Overall Rating: |
|
| Purchase: |
|
| Sales: |
|
| Service: |
|
| Finance and Insurance: |
|
| Accessories: |
|
| Parts: |
|
|
|
|
"since buying my Low Rider, this past September, I have had interaction with at least 9 or 10 of your employees, and each and every one of them was professional, courteous and extremely helpful. I am always pleased with every visit, and there have been many, and I look forward to my next visit. Thanks HDStore, you're doing a great job. "
|
|
By: Dennis Towson, MD
|
|
| Overall Rating: |
|
| Purchase: |
|
| Sales: |
|
| Service: |
|
| Finance and Insurance: |
N/A
|
| Accessories: |
|
| Parts: |
|
|
|
|
"I have NEVER encountered a more friendly, professional group of individuals. I felt as though I was dealing with friends throughout the entire experience."
|
|
By: Terry Manchester, MD
|
|
| Overall Rating: |
|
| Purchase: |
|
| Sales: |
|
| Service: |
N/A
|
| Finance and Insurance: |
|
| Accessories: |
N/A
|
| Parts: |
N/A
|
|
|
|
"I bought a set of saddlebags from your dealership in November 2007 everyone was very polite and it was my 1st visit to your dealership and I will be back"
|
|
By: Roger Howard, MD
|
|
| Overall Rating: |
|
| Purchase: |
|
| Sales: |
N/A
|
| Service: |
|
| Finance and Insurance: |
N/A
|
| Accessories: |
|
| Parts: |
|
|
|
|
"Great buying experience. Everybody worked with me to make sure I got just what I wanted exactly when I wanted it. Thanks Guys!"
|
|
By: Rene Baltimore, MD
|
|
| Overall Rating: |
|
| Purchase: |
|
| Sales: |
|
| Service: |
N/A
|
| Finance and Insurance: |
|
| Accessories: |
|
| Parts: |
|
|
|
|
"I just what to say thanks to all in service. On Sept 14 of 07 at 900 am. I was going to go to ocean city for bike week. When I try to start my 05 Road King and it started to miss fire etc !!!. So I took the bike up to Baltimore Harley with out a pointment. Told them what is going on and with in 1-1/2 hr. I was on the road too O/C for bike week.
P.S. Thanks Again"
|
|
By: Michael Baltimore, MI
|
|
| Overall Rating: |
|
| Purchase: |
N/A
|
| Sales: |
N/A
|
| Service: |
|
| Finance and Insurance: |
N/A
|
| Accessories: |
N/A
|
| Parts: |
N/A
|
|
|
|
"Just wanted to let you all know, that I bought my husbands very first Harley ever for Valentines Day 2005. It is a Heritage Softail Classic and he fell in love with it the minute he seen it. To this very day he still gets emmotional with the thought of owning a Harley. Being a Harley owner is as American as apple pie.Thank you Baltimore Harley Davidson for making my purchase as easy as it could be. All of you were wonderful.
DW
New Freedom, Pa"
|
|
By: Donna NEW FREEDOM, PA
|
|
| Overall Rating: |
|
| Purchase: |
|
| Sales: |
|
| Service: |
|
| Finance and Insurance: |
|
| Accessories: |
|
| Parts: |
|
|
|
|
"Ed was wonderful and so was everyone involved in my purchase. Thanks now can I have a job???"
|
|
By: Donna Forest hill, MD
|
|
| Overall Rating: |
|
| Purchase: |
|
| Sales: |
|
| Service: |
|
| Finance and Insurance: |
|
| Accessories: |
|
| Parts: |
|
|
|
|
"i really like my new bike, the other day i went to start my truck, witch i have not drove in about 3 months and the battery was dead.......but the bike is Great"
|
|
By: Eric GAithersburg, MD
|
|
| Overall Rating: |
|
| Purchase: |
|
| Sales: |
|
| Service: |
|
| Finance and Insurance: |
|
| Accessories: |
|
| Parts: |
|
|
|
|
"The staff at Baltimore harley is the best, they made me feel welcome and helped in every aspect of choosing the perfect bike for me. Thank you for all your help."
|
|
By: John essex, MD
|
|
| Overall Rating: |
|
| Purchase: |
|
| Sales: |
|
| Service: |
|
| Finance and Insurance: |
|
| Accessories: |
|
| Parts: |
|
|
|
|
"This dealership is fantastic. My experience from start to finish was perfect. I find myself riding back to the store almost on a daily basis because of the friendly atmosphere. This is my second harley and I have to say I'm still having fun after 20 years and plan to keep this hobby going into old age. Thanks for the top shelf service and all the help in getting my bike together. John"
|
|
By: John Baltimore, MD
|
|
| Overall Rating: |
|
| Purchase: |
|
| Sales: |
|
| Service: |
|
| Finance and Insurance: |
|
| Accessories: |
|
| Parts: |
|
|
|
|
"Went into the dealership this spring having never owned a bike and limited riding experience over 20 years ago. Met Jim Foster (no idea he was the owner at the time) and he walked me step by step. No pressure to buy, Jim wanted to make sure I was comfortable with whatever I bought, wherever I bought it. I've bought a lot of vehicles in my day but this was a purchase unlike any I ever made. What a great bunch of people!!! Can't wait to step up a notch and buy something bigger. "
|
|
By: Jim Baltimore, MD
|
|
| Overall Rating: |
|
| Purchase: |
|
| Sales: |
|
| Service: |
|
| Finance and Insurance: |
|
| Accessories: |
|
| Parts: |
|
|
|
|
"There is insufficient space to express my feelings towards all aspects of this dealership from the service to the employees other than "Outstanding""
|
|
By: Al Bel-Air, MD
|
|
| Overall Rating: |
|
| Purchase: |
|
| Sales: |
|
| Service: |
|
| Finance and Insurance: |
|
| Accessories: |
|
| Parts: |
|
|
|
|

|  



Click Here for our Android App

Click Here for our iPhone App
 |
|
Loading Flash Player......
|
 |

 Dear Harley-Davidson of Baltimore,
I would like to take this opportunity to thank you all for the "Ride to Remember" event. you did an excellent job in staging and facilitating the event with such Honor and Respect for our Fallen Heroes. It was a privelage to attend and an experience that will stay with me for the rest of my life. I chose "Christine Snyder from FLight 93 to ride with me that day, to honor and remember her for her self sacrifice. I did not know Christine but she has become a friend I never knew, but will never forget. It was my first event ride, as I just received my license this August thru your Rider's Edge class. I was the last one to leave your lot and had trouble keeping up with the group, but I did not mind, I rode in my comfort zone, I was alone, the last bike, but I finished and I will never forget.
Thank You Again,
Charlotte Britt
| |
|
|
|

|