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Testimonials

Below you will find what some of our customers say about our dealership.

To add a testimonial of your own, submit it on the Customer Survey page.

"Thank you all,MARIA,JEFF JERRY,DON.I can't remember every ones names,but also parts dept,service dept,clothing dept.you have all done a great job in making my purchase at the H-D store a good one.I purchased my 2010 ROAD KING at the show in TIMONIUM and could not have been treated any better.every one was very helpful. I feel like i got the best deal and best trade in price and many extra's,Your dealership is top notch.I'm sure i will return many times in the future because of the friendly manner in which i was treated. Thanks again to everyone at your store."

By: LEE HALETHORPE,MD

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"Just wanted you to know how happy I am with your service on my 03 LowRider last week. Replacement of the stator and fixing the horn was all I expected to receive, however, when I rode the bike after picking it up, not only was the work done as expected, but the cables were lubed and the bike was washed. I should say it was detailed because my rear wheel was so dirty when I brought it in....but it looks fine now. Thanks for "the little things" that make it a better experience. All this and 20% off winter special makes it a great experience! "

By: D Baltimore,MD

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"My husband and I each bought a bike about 2 weeks ago and are exteremely satisified with the entire process. It was especially exciting for me since I have never rode a motorcycle a day in my life. Everyone at the store was absolutely wonderful. I can't say enough good things for this dealership. Thank you to all for a wonderful experience. "

By: Teresa Sparrows Point,MD

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By: Teresa Sparrows Point,MD

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"Yet another comment: I took the RIdersEdge class this past week with Debby being my instructor and I can't say enough good things about the class and Debby herself. She was awesome! I had NEVER been on a motorcycle a day in my life and she made it so easy to learn and she was patient yet firm when she had to be. I would recommend the RidersEdge class to anyone who wants to ride because this course makes it easy to learn reagardless of your age. Debby was just as excited when we did something right and she encouraged us every step of the way. I can't remember hearing her say anything negative, even when I messed up. Thanks Harley-Davidson of Baltimore for everything. "

By: Teresa Sparrows Point,MD

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"I just picked up my 05 nighttrain and once again the service I recieved from Shane,Ross and Lee was first class. From the day I bought the bike to all the accessories I have had installed from your dealership, Shane has always gone over and beyond his duties. Between Lee and Shane I know I get the best service and advice on what to have done. I only reason I keep returning for service work is because of the two of them. Please forward this to them. "

By: Brian Middle River,MD

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"I bought my 05 Sporty from you and over the last 5 years you have done all the service on it and my recent 08 Cross Bones, never a bad experience in five years. A recent example was this week I called about a minor recall on my Bones and spoke to Ross, he said he would check on the part, he called back two minutes later and said they had two, one with my name on it, just bring it in and we will take care of it. Took it in Friday and as usual with fast track it was done the same day. Keep up the great work, see you for my 10,000 service. P.S. Ross is a keeper, great guy."

By: Steve Bel Air,MD

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"I bought a 2005 Sportster in Virgina and brought it in for the MD State Inspection. Smitty, the service manager, said allow 3 days-no problem. He called me the next day and said it was ready. I couldn't believe it. I wasn't ready to get it -ha! Bryan Wilson, the service technican, recommended a carburator adjustment because it looked as if it hadn't been touched. Bryan was right on target. I noticed the difference as soon as I rode away from the shop. These guys are the best. #1 in my book. Made me feel like I owned a Road King :) Thanks guys for your advice and customer service, Ron"

By: Ron Parkville,MD

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"My wife and I went to the Harley Store to buy a motorcycle battery for my 2004 Ultra. I saw a 2009 Ultra on the floor, fell in love with it and bought it. Maria was my sales person and Jerry appraised my trade it. Now I know why I have been going to this dealship for the past 20 years. When other dealers were jacking up the cost of a new bike by as much as $4,000 The Harley Store kept their prices at MSRP. There is a dealer ship which is very close to my house, almost within walking distance but I drive 45 minutes to the Harley Store because I know I can trust the sales, service, and parts people and I know when times get good again The Harley Store won't try to take advantage of me. I don't endorse anyone or anything but I will tell you that I am very satisfied with the Harley Store and they do have my endorsement."

By: Al and Linda Port Deposit,MD

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"Was looking to upgrade my 06 Super Glide to an Ultra Classic. I was not sure if I should buy a new bike with the state of our economy. I worked with Bob and Jerry for a while. They were both very patient and did an excellent job answering questions. We were able to agree on a price at the Timonium show. I picked up my new bike a few days later. Bob called a few times after I took delivery to make sure everything was ok. I have been to the dealership a few times on my new Ultra, and they ask how I am enjoying it. They did not forget who I was once the deal was done. That means alot. It was my 2nd bike from the HD Store of Baltimore. I am sure if I get another it will be from you guys. Thanks alot."

By: Jim Monkton,MD

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"A nice experiance. everyone was friendly and helpful."

By: Hal Baltimore,MD

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"Just purchased a 08 Ultra Classic to replace my 06 Super Glide, also bought from you. Worked with Jerry and Bob for sometime prior to the purchase. Both were extremely patient as I debated if this was a good time to buy. Thanks guys."

By: Jim Monkton,MD

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"With just purchasing an 2009 Softtail Deluxe made me experience truly unforgettable. They assisted me in every aspect. "

By: Tim Baltimore,MD

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"As a previous Harley owner there was only one choice in my purchase of a new bike. I visited a few Harley stores and requested a qoute on a 2009 Ultra Classic with extra add ons. Each dealership knew that they were competing with other dealerships for my business and needed to give me their best deal. Chick Marker and the sales team at Harley Davidson of Baltimore Excels above all others. All of my needs and concerns were addressed with excellent knowledge and expertise in all areas. I am a very satisfied customer and would recommend HD of Baltimore to anyone. Thank you for making my dreams a reality. 2009 Ultra Classic (Black Ice/Blue Ice) "

By: Rick Glen Arm,MD

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"Don, I just wanted to let you know about my Experience for service on my bike. When I arrived at around 8:15am I was met out side by Frank to write up what I wanted to have done and also to recommend other services to be performed for the mileage on the bike. While inside at the service desk he asked if i had ever worn electric gloves before (had them install wiring harness for them) then went into detail about jacket, pants and controls for them. He could be a good salesman. When I went outside Smitty was outside and greeted me and he also went over the benefits of the 5000 mile service that Frank told me I should have, and told me other things to keep an eye on. While sitting outside for a couple of hours waiting I was greeted by Ed, Chick and several girls from the clothing store, the maintenance man, the cleaning lady all offered me coffee and small talk (like 6 cups of coffee was not enough) No one knew that I was coming in and that we know each other except Shane, he walked over to introduce himself as well. Seth worked on the bike when he was done and parked I asked him a question about the bike and he spent about 5 minutes going through what he had one. GREAT EXPERIENCE!!!!! Blessings SKI"

By: Anonymous Baltimore,MD

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"The parts people as well as the clothing people do a very good job making sure you are helped and insuring you get exactly what you wanted. Many dealerships could care less. It is refreshing to find people that do a good job and like what they are doing. "

By: Jeff Essex,MD

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"Your parts and service people have been very helpfull and honest with service related questions and bike upgrades. I am currently working and riding in this area and find it reassuring to have a dealership interested in the service/parts end of the buisness."

By: Jeff ,SC

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"The staff is great and Ed took a lot of time with me when I purchased my Heritage Softail classic. He made sure it was the right bike for me. Everyonoe has been great and very helpful since this was the first motorcycle which I have bought."

By: Irene Middle River,MD

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"since buying my Low Rider, this past September, I have had interaction with at least 9 or 10 of your employees, and each and every one of them was professional, courteous and extremely helpful. I am always pleased with every visit, and there have been many, and I look forward to my next visit. Thanks HDStore, you're doing a great job. "

By: Dennis Towson,MD

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"I have NEVER encountered a more friendly, professional group of individuals. I felt as though I was dealing with friends throughout the entire experience."

By: Terry Manchester,MD

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"I bought a set of saddlebags from your dealership in November 2007 everyone was very polite and it was my 1st visit to your dealership and I will be back"

By: Roger Howard,MD

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"Great buying experience. Everybody worked with me to make sure I got just what I wanted exactly when I wanted it. Thanks Guys!"

By: Rene Baltimore,MD

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"I just what to say thanks to all in service. On Sept 14 of 07 at 900 am. I was going to go to ocean city for bike week. When I try to start my 05 Road King and it started to miss fire etc !!!. So I took the bike up to Baltimore Harley with out a pointment. Told them what is going on and with in 1-1/2 hr. I was on the road too O/C for bike week. P.S. Thanks Again"

By: Michael Baltimore,MI

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"Just wanted to let you all know, that I bought my husbands very first Harley ever for Valentines Day 2005. It is a Heritage Softail Classic and he fell in love with it the minute he seen it. To this very day he still gets emmotional with the thought of owning a Harley. Being a Harley owner is as American as apple pie.Thank you Baltimore Harley Davidson for making my purchase as easy as it could be. All of you were wonderful. DW New Freedom, Pa"

By: Donna NEW FREEDOM,PA

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"Ed was wonderful and so was everyone involved in my purchase. Thanks now can I have a job???"

By: Donna Forest hill,MD

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"i really like my new bike, the other day i went to start my truck, witch i have not drove in about 3 months and the battery was dead.......but the bike is Great"

By: Eric GAithersburg,MD

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"The staff at Baltimore harley is the best, they made me feel welcome and helped in every aspect of choosing the perfect bike for me. Thank you for all your help."

By: John essex,MD

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"This dealership is fantastic. My experience from start to finish was perfect. I find myself riding back to the store almost on a daily basis because of the friendly atmosphere. This is my second harley and I have to say I'm still having fun after 20 years and plan to keep this hobby going into old age. Thanks for the top shelf service and all the help in getting my bike together. John"

By: John Baltimore,MD

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"Went into the dealership this spring having never owned a bike and limited riding experience over 20 years ago. Met Jim Foster (no idea he was the owner at the time) and he walked me step by step. No pressure to buy, Jim wanted to make sure I was comfortable with whatever I bought, wherever I bought it. I've bought a lot of vehicles in my day but this was a purchase unlike any I ever made. What a great bunch of people!!! Can't wait to step up a notch and buy something bigger. "

By: Jim Baltimore,MD

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"There is insufficient space to express my feelings towards all aspects of this dealership from the service to the employees other than "Outstanding""

By: Al Bel-Air,MD

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MIC Takes Campaign On The Road
March 9, 2010

AMA Critical Of Federal Budget
February 11, 2010

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