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Hi Jean,

I have been wanting to write a little note and tell you what an incredible experience I thought the Riders Edge course was. I took the class that started on August 9th and I cannot begin to tell you how much I learned. Mark Radcliff was our instructor and he taught us quite a bit in the classroom. He was very helpful and good at teaching us the important safety techniques. He answered any questions and always helped where needed. On Saturday and Sunday when we were riding, I must say it was an amazing experience. Lindy Hall is without a doubt one of the nicest and most caring people I have ever met. I was extremely grateful to have her there to help explain the drills we were doing and to help me relax and get more comfortable on the bike. I did not pass the course test the first time around but to be honest, I was still nervous because this is a whole new world to me. On Monday I came back to the lot for a retest with Grace McCall and Lindy. I cannot begin to tell you how wonderful they were. They spent so much time helping the other classmates and I get comfortable before we took the test. They were so patient and helpful and gave great advice that will certainly come in hand on the road. This is a wonderful course and I have been recommending it to everyone I know who is interested in riding. Hope you have a great holiday weekend ahead of you and thanks for everything. -Caroline

Heidi, I just wanted to tell you what a great experience the Rider's Edge class was. The instructors Joe Ruth and Steve Briggs were fabulous. They made the class fun as well as instructional, we laughed a lot! Even though we were only together for four days it felt like we were old friends, and if they could teach and old dog like me a new trick they are most definitely talented teachers! I have recommended the class to several friends and can't say enough good about it! I am so glad I choose Harley-Davidson of Baltimore! Give my love and thanks to Joe and Steve, Carla

My name is Tina Cox and I am a recent graduate of your Rider's Edge course. I just wanted you to know what a nice experience it was. Jean took very good care of me when I signed up for the class assuring me I would be just fine. Shortly after signing up for the class I received a letter, a phone call and an email from Bob Alexander to make sure I didn't have any questions or concerns. The night before I started the class I received a call from my instructor "Fluffy" who wounded very excited about the course. Bob "Fluffy" Snyder was a great instructor again reassuring everyone in the class they would do well. I met Drew on Tuesday at the range, also very assuring, encouraging and a great instructor. One of my goals for this class was to take something home to my husband and I did. He has been riding a Harley for some time but after hearing about my experience with this class he has decided to sign up for the experienced riders course. I cannot wait to have more confidence on my new Harley-Davidson 883 Superlow he purchased for me. I want to say thank you and I will recommend this courst at Harley-Davidson of Baltimore to everyone I know! Tina Cox

Don & Jerry, I wanted to take a few minutes to touch base with you so that I could tell you about my experience in your store this week. I submitted my information online about a used bike the other day. I was out at another dealership and I was surprised that no one at that location really wanted to help me. They were too busy sitting around talking to each other. While I was in that dealership I got a call from your sales person "Chris", I explained to him that I honestly know nothing about bikes. I have never owned one, I have never bought one, and I have never driven one. He asked me if I had some time to come down and I said yes. After speaking with Chris face to face he really understood that I needed alot of information. I've been in sales all my life. I've been running a dealership for over 12 years and I know how the business can be. I was really apprehenseive about shopping for a bike. but Chris took the time to go over the entire process with me.. I was very happy with the attention that Chris gave me.. I will be taking the riding class at your dealership and after passing I will be looking forward to finding a HOG that works for me.. Thanks, Jake






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