I recently purchased a 2018 softail slim from Bmore HD and it was a great experience. I worked with Jeremy Lane in sales to buy the bike and he made the process easy and enjoyable. The bike I wanted wasn’t there so it had to be shipped over. While waiting for it they wound up getting the bike quicker than expected and had great communication with updates on ETA, etc...When the bike came in he even stayed late (on a weekend) so I could swing by and pick it up. My brother (also a Harley rider) rode me over. At the time my brothers bike managed to rattle off the pesky seat screw. Despite being closed and already pushed on time he found a seat screw so that my brother could ride with me that day. It meant a lot!!!I plan on being a loyal customer with Baltimore HD and highly recommend them to anybody else in the area looking for a new piece of American iron.
Service dept. is phenomenal, Bennie and Smitty best service advisors ever!!! These guys bend over backwards and know what customer service is all about, hands down best Harley dealership ive ever been too!!!!! Wish I could give another 100 5 stars for this dealership. Even the sales dept. is top notch!!! Shout out to a phenomenal sales team as well, thanks Chris, Jeremy and Mark. First Harley dealership I've ever been to and didn't feel like I got bent over a barrel!!
Very friendly staff
I just passed over 4,000 miles on my 2018 CVO Street Glide that I bought from Harley in Baltimore. This is the second bike I have purchased from them after I learned how to ride in their classes in 2005. Jeremy was excellent as a sales person and the dealership in EVERY department has helped me pursue my motorcycle hobby that has taken me around the globe. If you want to learn to ride, buy an awesome motorcycle, modify your bike or service your bike this is the place to go.
I stopped in yesterday to pick up some jeans that I had ordered from the motor clothes department. I met Lauren who was extremely helpful in getting my order while I continued to shop. She was very pleasant and courteous from the time I walked in, to the time she rang up my items. Thank you and a job well done Lauren ??
I purchased my very first bike from Jeremy Lane. Best salesman hands down. He took the time to answer every question I had. It was an easy and positive experience and if you are looking to purchase a bike, I would highly suggest going to Jeremy Lane. Even after months later, he still reaches out to ask if I’m enjoying my ride and if I need anything.
This is my favorite store.Harley Davidson Pulaski Hwy.I love it.Great team and service.Go see the owner Mr.Don he will take good care of you.